Social Intelligence towards Human-AI Team building

Home case_study Social Intelligence towards Human-AI Team building

Visions of the workplace-of-the-future include applications of machine learning and artificial intelligence embedded in nearly every aspect (Brynjolfsson & Mitchell, 2017). This “digital transformation” holds promise to broadly increase effectiveness and efficiency. A challenge to realising this transformation is that the workplace is substantially a human social environment and machines are not intrinsically social. Imbuing machines with social intelligence holds promise to help build human-AI teams and current approaches to teaming one human and one machine appear reasonably straightforward to design.

However, if there are more than one human and more than one system that are working together we can see that the complexity of social interactions increases and we need to understand the society of human-AI teams. This research proposes to take a first step in this direction to consider the interaction of triads containing humans and machines.